ERP systems have transitioned from being an enterprise-wide system for financial reporting to becoming a synchronization point of suppliers, fulfillment, customer relationships and services. As a result, they are critical to companies being able to change their go-to-market strategies and stay responsive to the market.
Jeff Woods, Managing VP of Gartner, discusses the best practices for ERP implementations in the video. He makes an excellent point that ERP systems need to design in change management from the beginning of their development. Getting beyond the technical considerations of ERP strategies to see their value strategically in attracting, selling to and serving customers is an excellent point made. This video is worth watching.