Cubic Defense Systems (CDS) supplies instrumented training systems for military forces, avionics, data links, aerospace systems and product logistic support. They also provide battle command training, field service operations and maintenance and radio communication systems for air traffic control and maritime industries.
Cubic Defense Systems had been using a homegrown system to track its nonconforming materials and document corrective action. This resulted in data inaccuracies and documentation problems, and created the need for additional product maintenance and administration.
They needed a solution that would provide visibility and standardized reporting that is accurate and well documented. CDS decided to incorporate Cincom’s Quality Manufacturing solution powered by Smart Solve. They have been using Cincom’s Manufacturing Business Solution Control since 1986. Together, they brought CDS a powerful portfolio of business-critical solutions.
One of the many results that came about due to Cincom was a fifty percent reduction in turnaround time for approval of nonconformance and corrective action. Lorrie Wise, Quality Engineering Supervisor at Cubic Defense Systems, said, “Depending on the size of the organization and type of business, Cincom has a solution to fit most any manufacturer’s needs.”
Wise, who is also impressed with Cincom’s Support Services, says, “The response time is very good and the staff is knowledgeable. Nine out of 10 times I can get the issue resolved right away. Problems that cannot be solved quickly are reported to the R&D department where a team reviews them in detail.”
Read their entire story here.