In 1996, Thomson Sintra Pacific and the sonar activities of GEC-Marconi merged to form the engineering and manufacturing company, Thales Underwater Systems (TUS). The company, based in Sydney, Australia, employs more than 500 people who design and manufacture underwater sonar equipment for defense and also civilian applications for offshore oil exploration.
In order to reduce costs, improve security and extend ERP benefits, TUS decided to implement an in-house ERP system. They needed the system to be fully functioning before the year was out. They also wanted to coordinate front- and back-office operations, support a model of continuous business development and improve access to information from around the organization.
Cincom approached TUS in 1999 just as the company was choosing an ERP provider from a short list of other major vendors. “By the time we talked to Cincom about bringing the ERP in-house … we were highly educated, sceptical customers,” said Peter Quinlan, Operations Director at TUS. The company decided to implement Cincom Control and Control Financials.
The new ERP system had to be flexible enough to support the culture of change that arises from always searching for ways to enhance products. This meant dealing with abnormally steep bills of materials and with complex tracking of serial numbers of the many components within products – two capabilities offered by Cincom Control.
Management Accountant, Troy Vegvari, explained the decision: “When we were conducting our technology assessments, we looked at a number of systems, including SAP® and Oracle®. We chose Cincom because of its price and the package of capabilities it offered, and the fact that it best suited our business requirements. It was also reassuring to know that other businesses in similar areas to us were using Cincom.”
Cincom Control brought the following results to TUS:
Full implementation and training in nine months
- Improved decision-making and reporting capabilities
- Streamlined financial operations
- Better communication across departments
- New capabilities to address future opportunities
Vegvari summarized their experience with Cincom: “We had a tight deadline and Cincom came to the party and met it. The Cincom people were excellent; they were quick, professional, answered our questions and were obviously well-trained.”
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