Stainless Metal Craft (SMC),a sheet-metal manufacturer in New South Wales, offers a wide array of quality stainless-steel products for wastewater pre-treatment, floor drainage, washroom and sanitary ware, hospitals, health and aged care, educational facilities, anti-vandal/security products and tundishes.
All of SMC’s products are Australian made and tailored to meet customer requirements. When the number of standard products increased from 100 to 400 – as well as over 2,400 parts – the increased complexity in decision-making resulted in an obvious need for a new computer system. Tristan Opie, Operations Director at SMC, explained, “Because of the huge increase in stock and parts, we needed a system that had an inventory component and could help us better control and manage our stock.”
SMC conducted a rigorous assessment of the Small-to-Medium Enterprise (SME) software product market and evaluated eight systems including Redthorn, SAP, Axapta and M1, before deciding on Cincom’s PriorityTM ERP software. SMC based its decision on Priority’s industry fit, software cost, implementation cost and ease-of-use. “Priority was the only product to exceed in all of our evaluation criteria,” Opie said.
The new system had to be easy to use since the IT knowledge in the company was limited. Priority rose to the challenge. Opie described their initial experience by saying, “Initially our sales, operations and general manager were given training on Priority. Within two hours, we created our own logon, configured screens to suit ourselves (such as colour, font, etc.), created a quote and put in some orders.”
With Cincom Priority, SMC has saved substantial time, resources and expense. Also, non-technical users are easily able to become experts in their specific modules. Finally, it has empowered the users to make changes for themselves. Since Cincom Priority is fast and efficient, SMC is able to spend more time doing business to enhance the company. Also, Priority has brought ease-of-use to SMC and its customers.
Opie summarized SMC’s experience with Cincom by saying, “With Priority, we have been able to do far more than what we ever expected to do. As a result, we have been able to grow the business beyond what we thought was originally possible.”
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Priority is a trademark of Eshbel Technologies, Inc. Cincom Priority is sold in Australia and New Zealand only.