Many manufacturing software vendors do not carry customer-requested enhancements forward into future releases as a matter of standard operating procedures. Conversely, they may promise to make the change in future releases but not in the current, installed release. Either way, the needs of the customer are not truly addressed.
Cincom takes a different and more proactive approach. Cincom’s CIE (Customer-Inspired Enhancements) process allows our Control customers to obtain needed functionality applied to their “current” release with the assurance that the next release will include that enhancement as a standard part of the product.