While standardizing systems across business units provides some value, there are also large costs associated with the maintenance and implementation of these huge systems. As these systems grow in size, so does the cost. They become less flexible, slower to upgrade, and inhibit the ability to compete. Like an aging boxer, time is not their friend.
Looking at J. C. Penney’s current situation from simplexity/complexity management lense perspective and how can they recover from this mess.